AI literacy

AI Literacy is the ability to understand, interact with, and critically evaluate artificial intelligence technologies. This skill involves recognising AI’s capabilities and limitations, understanding how AI models work, and applying AI-driven insights in decision-making processes.

Benefits for financial services professionals

  • Better Decision-Making: Allows professionals to use AI insights for smarter and data-driven decisions. It can help analyse market trends, consumer behaviour and risk factors faster and more efficiently.
  • Faster Learning: AI tools can summarise financial reports, generate insights from large datasets, recommend personalised lessons, or even help with learning and practising technical skills like coding.
  • Automation & Efficiency: Automate repetitive tasks like reviewing reports, managing meetings and reminders, or organising large volumes of documents and other data.

Tips for Improvement

  • Stay updated with advancements in AI by following industry news and reports.
  • Take online courses or certifications on AI fundamentals and applications.
  • Experiment with AI tools like voice assistants or chatbots to see how they work.

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Relevant course providers


Whether you’re just starting out, or as you develop further in your career, it’s very important that you continue to learn and develop your skills. Developing knowledge and skills will help boost your confidence, pursue new opportunities and have an exciting and rewarding career journey.

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