IT Support Specialist

IT Support Specialists in the financial services sector are responsible for maintaining and troubleshooting the organisation’s technology infrastructure. They provide technical support to employees, resolve IT issues, and ensure that systems run smoothly. This role is crucial for maintaining business continuity and ensuring that technology supports day-to-day operations effectively.

Key Responsibilities

  • Technical Support: Assist users with software, hardware, and network issues.
  • System Maintenance: Monitor and maintain IT systems to ensure optimal performance.
  • Troubleshooting: Diagnose and resolve technical problems quickly and efficiently.
  • User Training: Provide training to staff on new technologies and systems.

Important Skills and Competencies

Opportunities and Career Progression

IT Support Specialists can progress to roles such as Senior IT Support Specialist, IT Manager, or Systems Administrator, with opportunities to specialise in areas like cybersecurity or network administration.

Related skills

Computing / IT

Computing and IT encompass the technical knowledge required to manage, maintain, and develop an organisation’s technology infrastructure. This includes proficiency… read more

Data Analytics

Proficiency in data analysis tools such as Excel, SQL, Python, and advanced statistical methods is essential. Analysing financial data to… read more

Problem solving

Problem-solving is the ability to identify, analyse, and find effective solutions for complex issues and challenges. read more

Analytical skills

Analytical skills involve the ability to collect, interpret, and analyse data to solve problems, make decisions, and understand complex issues. read more

Continuous learning

Continuous learning refers to the ability to continually acquire new knowledge and skills throughout one’s career or life. read more

Communication

Communication skills involve interacting with other people in order to effectively convey information, ideas, and feedback both verbally and in… read more

Sense making

Sense making is the ability to interpret complex information and understand its deeper meaning. This skill is crucial in the… read more

Related employers

Relevant specialisations

 


Course:

HNC Cyber Security


Study:

In-Person

Undergraduate 


Course:

BSc (Hons) Computer Science and Diploma in Industrial Training


Study:

In-Person

Undergraduate 


Course:

BSc Computer Science (Data Science and AI)


Study:

In-Person

Undergraduate 


Course:

BEng (Hons) Cyber security


Study:

In-Person

Apprenticeships 


Course:

Cybersecurity GA – BEng (Hons) Day release


Study:

Online

Undergraduate 


Course:

BSc Data Science


Study:

In-Person

Digital Course 


Course:

Data, digital & technology courses


Study:

Online

Further Education 


Course:

Introduction to Data Science (NPA)


Study:

Online

Postgraduate 


Course:

MSc Information Technology with Cybersecurity


Study:

In-Person

Postgraduate 


Course:

MSc Data Science and Business Management


Study:

In-Person

Postgraduate 


Course:

MSc Data Science (full-time) / (part-time)


Study:

In-Person

Postgraduate 


Course:

MSc Cybersecurity and Machine Learning


Study:

In-Person

Relevant course providers

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