Empathy involves understanding and sharing the feelings of others, which is crucial for effective communication and relationship building.
Why It Matters: It enhances interpersonal relations and can lead to more effective communication and teamwork. Empathetic professionals can also connect with clients and colleagues on a deeper level, fostering trust and creating a more collaborative and supportive work environment.
Skills Development Scotland identifies Empathy (Feeling) as one of the Social Intelligence meta-skills. Find out more about ‘Skills 4.0 – A skills model to drive Scotland’s future’ .
Product Managers are pivotal in guiding the development and success of products within an organisation. They are responsible for defining… read more
A business analyst helps a company improve its processes and make better decisions. They analyse business needs, identify problems, and… read more
Customer engagement teams are responsible for helping customers identify and use products and services that best meet their needs. Customer… read more
Human resources (HR) teams can be involved in all aspects of people and talent management within an organisation. This includes… read more
Financial advisers provide clients with advice on financial planning, including pensions, investments, and insurance products. They work closely with clients… read more
Marketing Managers in financial services plan, develop, and execute marketing strategies that promote the company’s services, enhance customer engagement, and… read more
A wealth manager is like a financial architect for individuals. They provide support and advice to help protect and grow… read more
Relationship Managers cultivate and maintain client relationships to ensure long-term business success and client satisfaction. Key Responsibilities Important Skills and… read more
Graphic Designers in the financial services sector create visual content that communicates complex financial information in a clear and engaging… read more
Operations Managers in the financial services sector oversee the day-to-day operations of the organisation, ensuring that business processes run smoothly… read more
Whether you’re just starting out, or as you develop further in your career, it’s very important that you continue to learn and develop your skills. Developing knowledge and skills will help boost your confidence, pursue new opportunities and have an exciting and rewarding career journey.
The skills demand and trends in our sector.
Develop your skills with shorter courses and training.
Study in Scotland’s most outstanding colleges and universities.
Develop an understanding of sustainability and climate-related challenges.
