Customer engagement teams are responsible for helping customers identify and use products and services that best meet their needs. Customer Service Representatives in particular, are the primary point of contact for clients, addressing their inquiries, resolving issues, and providing information about products and services. They ensure customer satisfaction by handling requests efficiently and maintaining a positive relationship with clients.
These roles play a crucial role in enhancing the customer experience and building trust with the organisation.
Customer Service Representatives can advance to roles such as Senior Customer Service Representative, Client Relationship Manager, or Customer Service Manager, with opportunities to specialise in areas like customer support or account management.
Relationship management involves building, maintaining, and enhancing interactions and connections with clients, colleagues, and other stakeholders. read more
Empathy involves understanding and sharing the feelings of others, which is crucial for effective communication and relationship building. read more
Problem-solving is the ability to identify, analyse, and find effective solutions for complex issues and challenges. read more
Market Insight is the ability to stay informed about financial markets, understanding core principles, trends, and investment tools. This skill… read more
Communication skills involve interacting with other people in order to effectively convey information, ideas, and feedback both verbally and in… read more
Initiative is the readiness to take action and seize opportunities without being prompted. read more
Sense making is the ability to interpret complex information and understand its deeper meaning. This skill is crucial in the… read more
Postgraduate
MSc in Climate Change Finance and Investment
In-Person
Digital Course
Understanding Modern Business and Organisations
Online
